Returns, Exchanges & Refunds

What can you return?

Most Gatsby products and accessories can be returned within 14 days of receipt.

Exceptions

Personalized and made-to-measure items are not eligible for return.

Return Condition

  • Items must be unworn, undamaged, and have all original tags and packaging.

How to Return

Contact Gatsby

Pack your return

  • Place items in original packaging (if available).
  • Securely pack them in the original shipping box.

Return the package

  • Ship it to our store
  • Take the items to any Gatsby store (if applicable)

Refunds

  • Gatsby will inspect returned items.
  • If the items meet return conditions, you'll receive a full refund.
  • Refund will be issued to the original payment method in the same currency.
  • Refunds will be processed within 14 days of receiving your return.
  • You'll receive a confirmation email once your refund is issued.